August 2026

A photo, voice note, or document sent to a WhatsApp-triggered agent now arrives as a link the agent can download, along with the file type and name. The message caption comes through as the text. Media used to reach the agent as a placeholder with nothing behind it.

• Files up to 25 MB are saved to your workflow's resources at the moment the message arrives, so the link keeps working for the whole run.
• Larger files, and files the provider no longer holds, are reported to the agent as media it could not retrieve, so it can ask the sender to resend instead of guessing.
• Nodes wired downstream of the WhatsApp trigger read the same link from the trigger output.