HVAC answering servicethat answers at 11 p.m.
Mark Ellison (+1 612-555-0173) called about no heat at 2214 Fremont Avenue North; thermostat is on but nothing is blowing, with no unusual smells reported. I told him the $149 after-hours visit fee plus parts and labor, and said I was putting him through to you as the on-call technician.11:03 PM
(612) 555-01730:52
“Hi, this is Halden Heating & Air. How can I help?”
Answered by NoClick
How it works
Forward the calls you miss.
Forward the calls you miss.
NoClick answers as your business.
You get a text.
- The owner, 8:40: I run an HVAC business. Set up a line that answers my calls when I can't. My business is Halden Heating & Air.
- NoClick, 8:41: Halden Heating & Air’s line is ready: (612) 555-0100. It answers as Halden Heating & Air, and after every call I’ll text you who called, why, and what it told them. Forward the calls you miss to it and you keep your own number.
- NoClick, 11:03: Mark Ellison (+1 612-555-0173) called about no heat at 2214 Fremont Avenue North; thermostat is on but nothing is blowing, with no unusual smells reported. I told him the $149 after-hours visit fee plus parts and labor, and said I was putting him through to you as the on-call technician.
Keep your number.
Most HVAC shops forward the calls nobody picks up: nights, and days when every tech is out.
*71your line’s number
To stop: *73Verizon: Call Forwarding FAQs
A test call, word for word.
Hi, I know it's late. My furnace has started rattling when it kicks on. It's still heating fine, so no rush, but can someone take a look?
Sure, we can set up a visit. What’s your first name?
Lisa. We're at 381 Cedar Street in Edina.
Thanks, Lisa. What’s the best phone number to reach you at?
Show the whole call
612-555-0188.
- Checked the calendar
Thanks, Lisa. I have your number as 612-555-0188. The first available two-hour arrival window I can offer is Monday, November 2, from 12 to 2 p.m. Would that work for you?
Yes, Monday from 12 to 2 works.
- Booked it on the calendar
You’re all set, Lisa. I’ve booked the furnace visit for Monday, November 2, from 12 to 2 p.m.
Great. Roughly what will that cost?
I’m not sure what the repair will cost. The $129 price is for a furnace tune-up, not necessarily a rattling issue. I can take a message for Dana to follow up.
Pay for the minutes it answers.
$12.26a month on Free
How that adds up
- The number
- $1.00
- 240 minutes at $0.0607
- $14.57
- The agent, about $0.0012 a call
- $0.10
- Free includes up to $5 a month
- −$5.00
- 15% fee on the funds you add
- $1.60
On Member ($25 a month, $10 of usage included): $30.95 a month.
Free includes up to $1 of usage a day. The first time, you add $10 of funds ($11.50 with the fee), and the number costs $1 once when it’s bought.
Every rate, worked outHow it compareson 80 calls a month.
- NoClickAIon Free$6.68
- GoodcallAI100 callers, then $0.79 each$79
- AnswerAmericaPeople$1.47 a call$117.60
- Smith.aiAI75 calls, then $2.50 each$162.50
- RubyPeople200-minute plan$720
More answering pages.
Questions
You write the rule in plain words: no heat below freezing, no cooling in a heat wave, water leaking from the unit. Calls that match go to your on-call phone, at any hour. The rest get booked, or a message taken for the morning.
Give it the rule you’d give a new hire. The test company here told it to have them leave the house and call 911 or the gas company from outside, before anything else.
Yes, into Google Calendar, in the arrival windows you use. It checks your free windows first, offers a real one, and reads the booking back with the address.
300 calls of three minutes each cost about $58.64 a month on Free: $1 for the number, $54.63 for 900 answered minutes and $0.36 for the agent, less the $5 of usage Free includes, plus its 15% fee on the funds that pay the rest.
Only prices you’ve given it, like your tune-up or your after-hours fee, so a caller knows what a night visit costs before anyone drives out. For anything that needs a look, it says the tech will price it on the visit.
After every call, the line sends you one short message: who called, why, and what it promised them. It comes on WhatsApp or iMessage, wherever you text NoClick, and by email until you do. Calls are recorded only where you turn recording on; callers then hear “This call is recorded.” first, and the audio is kept in your NoClick files, where you can delete it.
Yes. It stays with your carrier: you forward the calls you don’t answer to your NoClick line, or give the new number out instead. Verizon: *71, then your line’s 10-digit number; *73 stops it. Use all 10 digits, area code included. T-Mobile: **61*1, then your line’s 10-digit number, then #; ##61# stops it. **67*1, the number and # forward the calls that come while you’re on another call; **62*1, the number and # the ones that come while your phone is off or has no signal; ##004# puts every kind of forwarding back. AT&T: on a Samsung Galaxy, Phone app, Settings, Calling accounts, your SIM, Call forwarding, When unanswered. AT&T publishes no dial code for the calls you don’t answer: *21*, the number and # forward every call, and #21# stops that. It bills forwarded calls for their length, and forwarding replaces your voicemail. On an iPhone, turn Live Voicemail off first (Settings, Phone). Your carrier may bill forwarded calls as minutes on your plan.
No. The number is billed monthly until you release it, and calls are paid from funds you add, at what they cost NoClick. Free adds a 15% fee when you add funds; there's no monthly plan to buy. The first time, you add $10 of funds, and the number is $1 once when it’s bought.