Facebook Page Comment Agent

Comments under a business page are the cheapest sales conversation available and the one most likely to sit unanswered for three days. This agent watches your page feed, answers the questions your rules already cover in a couple of sentences right under the post, and hides the giveaway scams that show up whenever something of yours performs. It writes in public, so the rules you hand it are the exact limit of what it may say, and anything touching money, safety or a member of staff goes to Slack untouched.

What people use it for

• Ad comments that actually convert - A boosted post gathers questions from strangers who are one answer away from buying. Every hour those sit unanswered is reach you paid for and did not use.
• Scams hidden before customers bite - Fake winner profiles copy your page name and work the comment threads of your best performing posts. Hiding them quietly protects the people in that thread without starting a public fight.
• It does not talk to itself - Events raised by the page's own comments are dropped on sight. Without that check, a reply becomes an event, which becomes another reply, in public, until somebody notices.
• No public arguments, ever - One reply per person, no last word, and heated threads handed to a human instead. The screenshot that travels is always the brand account arguing, never the brand account staying quiet.

Before you fork

What access does this need on our page?

A Facebook Page connected through its Meta app, holding rights over your posts and their comments and the ability to comment and hide, which somebody with an admin role on the page has to grant. Slack is the second connection. Four operations are its entire reach on Facebook, so it cannot publish to your feed, message anyone, or touch page settings.

How do we stop it saying something wrong in public?

The moderation rules are its only source, and anything they do not cover gets a holding reply plus a Slack line instead of an answer. Prices, stock, delivery dates, refunds and health claims are ruled out by name even when a rule looks close enough to cover them. Start the rules narrow, read a week of what it actually said, then widen them.

Will it hide people who are simply unhappy?

No. Hiding is limited to what your rules define as spam, scams, impersonation or abuse, and it is instructed that criticism stays visible and goes to Slack instead. Every hidden comment is reported in Slack with the reason, and anything hidden by mistake can be restored from Meta Business Suite in a couple of taps, since hiding is reversible and never notifies the person who wrote it.