Connect Hermes to Jira Service Management
Set up in minutes
Choose where it runs
On your computer through your own Hermes, or hosted in the cloud. The rest of setup adapts to your choice:
Pick what it can do in Jira Service Management
A preset of real Jira Service Management operations. Each one becomes a tool the agent can call, and it can't touch anything outside the list.
Connect Jira Service Management
One sign-in. The agent acts through your account, scoped to the operations you picked.
Add your personal MCP link
The last step mints a private MCP URL for this agent and walks you through exactly this, with your real link filled in. The page flips to Connected the moment your Hermes first calls in. Hermes connects when it next starts a session.
1. Run this in your terminal
2. Answer no when asked if the server requires authentication — the link itself is the key
<your-link> is your personal server URL — setup mints it for you.
Tools Hermes gets
Jira Service Management
20 toolsGET /rest/servicedeskapi/servicedesk.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/requesttype.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/requesttype/{request_type_id}/field.
GET /rest/servicedeskapi/request.
GET /rest/servicedeskapi/request/{issue_id_or_key}.
POST /rest/servicedeskapi/request.
GET /rest/servicedeskapi/request/{issue_id_or_key}/comment.
POST /rest/servicedeskapi/request/{issue_id_or_key}/comment.
GET /rest/servicedeskapi/request/{issue_id_or_key}/participant.
POST /rest/servicedeskapi/request/{issue_id_or_key}/participant.
GET /rest/servicedeskapi/request/{issue_id_or_key}/transition.
POST /rest/servicedeskapi/request/{issue_id_or_key}/transition.
GET /rest/servicedeskapi/request/{issue_id_or_key}/sla.
GET /rest/servicedeskapi/request/{issue_id_or_key}/sla/{sla_metric_id}.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/customer.
POST /rest/servicedeskapi/customer.
POST /rest/servicedeskapi/servicedesk/{service_desk_id}/customer.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/queue.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/queue/{queue_id}/issue.
About Hermes
Frequently asked questions
More ways to connect
More tools for Hermes
Use Jira Service Management with other agents
Open your Hermes agent in one click.
NoClick runs Hermes for you with Jira Service Management wired in as tools. Connect your account and run.