Get customers
Answer customers
Work for you
Reach people
Give agents tools
Run and ship
Automate service requests, customers, queues and SLAs
GET /rest/servicedeskapi/servicedesk.
2 fields
GET /rest/servicedeskapi/servicedesk/{service_desk_id}.
1 field
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/requesttype.
3 fields
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/requesttype/{request_type_id}/field.
GET /rest/servicedeskapi/request.
5 fields
GET /rest/servicedeskapi/request/{issue_id_or_key}.
POST /rest/servicedeskapi/request.
6 fields
GET /rest/servicedeskapi/request/{issue_id_or_key}/comment.
POST /rest/servicedeskapi/request/{issue_id_or_key}/comment.
GET /rest/servicedeskapi/request/{issue_id_or_key}/participant.
POST /rest/servicedeskapi/request/{issue_id_or_key}/participant.
GET /rest/servicedeskapi/request/{issue_id_or_key}/transition.
POST /rest/servicedeskapi/request/{issue_id_or_key}/transition.
GET /rest/servicedeskapi/request/{issue_id_or_key}/sla.
GET /rest/servicedeskapi/request/{issue_id_or_key}/sla/{sla_metric_id}.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/customer.
4 fields
POST /rest/servicedeskapi/customer.
POST /rest/servicedeskapi/servicedesk/{service_desk_id}/customer.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/queue.
GET /rest/servicedeskapi/servicedesk/{service_desk_id}/queue/{queue_id}/issue.
