Intercom Support Agent with Hermes
The judgment in a chat agent is not what to say, it is whether this particular message is one it may answer at all. Hermes runs on Nous Research's open models and is aimed at general reasoning of that kind, applied against a playbook you wrote and an escalation list you chose. The Intercom reads that inform it are identical to every other harness here.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Adding a teammate to the workspace
OpenSiobhan O'Rourke <siobhan@rathmoredesign.ie>
Hey, how do I get my colleague into our workspace? I only see my own name under members and we are on the Studio plan.
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Intercom
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Slack
One sign-in. The agent acts through your account, scoped to what this template uses.
Support playbook
The answers you are happy to give without a human checking - your common questions, how-to steps, plan limits, and known issues, in your own words. The agent replies only when the answer is in here.
Escalation rules
The conversations a person must own - refunds, billing, account access, security, cancellations, angry customers, named accounts, whatever you decide. The agent acknowledges these and hands them over instead of answering.
Runs on Hermes
Preselected for this page — connect your Hermes account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why Hermes for this agent
Covered or not covered
Every message resolves to a binary the agent has to get right before it types a word, and that call is reasoning rather than lookup.
Open weights, customer chat
Some teams would rather the model reading their customer conversations rested on an open foundation, and this is the harness that offers one.
Before you fork
Should I trust an open-model agent in front of customers?
Trust it as far as your playbook reaches and no further, which is the honest advice for every harness in this list, and it cannot reply outside the playbook by design. Testing costs a few minutes, so stage the refund request and the locked-out customer and read what it sends. If the tone is off, the fix is usually a line in the playbook rather than a different model.
Run it with a different agent
Put Intercom Support Agent to work on Hermes
Free to start. Guided setup, a test run against staged conversations, and it's live.