Intercom Support Agent with OpenClaw
The bargain in this template is narrow on purpose: answer the handful of questions your playbook covers, acknowledge everything else and pass it to a person. OpenClaw fits a job defined that tightly, and nothing of yours runs while it waits for the next conversation. Most teams begin with a playbook of ten answers and grow it from real transcripts.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Adding a teammate to the workspace
OpenSiobhan O'Rourke <siobhan@rathmoredesign.ie>
Hey, how do I get my colleague into our workspace? I only see my own name under members and we are on the Studio plan.
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Intercom
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Slack
One sign-in. The agent acts through your account, scoped to what this template uses.
Support playbook
The answers you are happy to give without a human checking - your common questions, how-to steps, plan limits, and known issues, in your own words. The agent replies only when the answer is in here.
Escalation rules
The conversations a person must own - refunds, billing, account access, security, cancellations, angry customers, named accounts, whatever you decide. The agent acknowledges these and hands them over instead of answering.
Runs on OpenClaw
Preselected for this page — connect your OpenClaw account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why OpenClaw for this agent
Small scope by design
One reply tool, one note tool, one channel line, and a written playbook as the only permitted source. A plain harness has everything it needs for that.
Nights covered without a rota
Customers in other timezones get either a real answer or a real handover instead of a form. Nobody has to be awake for either one.
Before you fork
What does it do when the playbook is thin?
It escalates more, which is the safe direction but also means a busier Slack channel in week one. That is the right way to start, because widening a playbook after reading real conversations is easier than pulling back a wrong answer a customer already screenshotted. Expect the escalation rate to fall as you add sections.
Run it with a different agent
Put Intercom Support Agent to work on OpenClaw
Free to start. Guided setup, a test run against staged conversations, and it's live.