Zendesk CSAT Follow-up Agent with Hermes

Most of what arrives is not a problem. A rating your rules count as good is checked and dropped in a step or two, so a happy week costs a fraction of a rough one. Hermes runs on open Hermes models and suits work that never leaves your own systems, since the note lands on the ticket and the summary lands in your channel.
Loading preview…
Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

CSAT 1/5 on ticket #48213

Open

Yuki Tanabe <#48213>

Three different people asked me to send the same screenshot, and the third one asked me to explain the whole problem again from the beginning. Eleven days to change one setting. I have no confidence it would go any better next time.

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Zendesk

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Slack

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Followup rules

    Which scores you want worked and what should happen to them: the threshold that counts as low, who gets the Slack line, the accounts or plans that always matter, and what a reasonable recovery step looks like at your company.

  4. Runs on Hermes

    Preselected for this page — connect your Hermes account during setup, or switch to NoClick's built-in models with one click.

  5. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why Hermes for this agent

Good weeks are cheap weeks

The score check happens before any reading, so those runs are short. Cost tracks the ratings you chose to work rather than your survey response rate.

Nothing here reaches a customer

Everything this agent produces is read by your own team, which is the gentlest place to start with an open model. A clumsy sentence costs you a raised eyebrow.

Good to know

Before you fork

These notes get read in one to ones. Is an open model steady enough for that?

The protection is structural rather than model dependent: it quotes the thread instead of characterising anyone, and it is told never to blame a named agent for something the ticket does not show. Read a week of notes before you lean on them in a review, and if the wording drifts, tighten the follow-up rules rather than hoping a larger model fixes it.

Other editions

Run it with a different agent

claude-codeClaude CodeOpenAICodexopencodeopenclawMore Hermes agents

Make it yours

Put Zendesk CSAT Follow-up Agent to work on Hermes.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.