Zendesk Ticket Triage Agent with OpenClaw
Triage is the least glamorous job in support and the one most often left undone, which is why tickets sit for twenty minutes before anyone knows what they are. OpenClaw is simple to point at that single job and needs nothing installed to do it. It sorts, tags, leaves one note, and stays entirely out of the customer's view.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Checkout returns a 500 error for every customer since 08:15
OpenAnneke van der Meer <anneke@bloemhaven.nl>
Since 08:15 this morning every customer who clicks Pay gets a 500 error page and no order is created. I have tested in three browsers and on two devices, and it reproduces on our staging store as well. We are a florist and this is our peak delivery window, so we are losing roughly 40 orders an hour. Nothing changed on our side except the platform update notice you sent yesterday.
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Zendesk
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Slack
One sign-in. The agent acts through your account, scoped to what this template uses.
Triage rules
How you sort tickets - your categories, the tags each one gets, which queue or person owns it, and what to do with a ticket that fits nothing. The agent classifies against this and nothing else.
Urgent criteria
What makes a ticket worth interrupting someone for - the symptoms, customers, or words that mean now rather than tomorrow. Only tickets matching this reach Slack.
Runs on OpenClaw
Preselected for this page — connect your OpenClaw account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why OpenClaw for this agent
The job nobody wants
Sorting a queue is repetitive work with no craft in it, which makes it a good candidate for a plain agent that never tires of it.
Quiet by construction
One private note, the tags your rules allow, and a Slack line only when your urgent criteria are met. It adds nothing else to the ticket.
Before you fork
What happens to a ticket that fits none of my categories?
It says so plainly and routes to whatever fallback your triage rules name, which means you have to name one. Without a fallback you are asking the agent to force a bad fit, and that is how a category quietly stops meaning anything. Write the fallback line first and the rest of the rules get easier.
Run it with a different agent
Put Zendesk Ticket Triage Agent to work on OpenClaw
Free to start. Guided setup, a test run against staged conversations, and it's live.