Question 1

Can a GitHub issue create a Salesforce Case?

Accepted Answer

Yes. Poll GitHub for new issues, then use Salesforce's create-record operation with the Case object. Map the issue title and body to Case fields so support sees engineering work in their system.

Question 2

How do I update Salesforce when engineering ships?

Accepted Answer

When GitHub closes an issue or publishes a release, use Salesforce's create-record, update, or post-to-Chatter operation to reflect the change against the related Case or opportunity.

Question 3

Can I drive GitHub work from Salesforce data?

Accepted Answer

Use Salesforce's SOQL query operation to find opportunities or cases that need engineering work, then loop over the results and call GitHub's create-issue operation for each.

Question 4

How do I match a GitHub issue to a Salesforce record?

Accepted Answer

Write the Salesforce record ID into the GitHub issue body or a label when the issue is created, then read it back so later updates target the correct record.

Question 5

Can I notify the org about a release?

Accepted Answer

Salesforce's post-to-Chatter operation lets a workflow announce a GitHub release in a feed, giving sales and customer teams visibility into what shipped without checking the repository.

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