Question 1

How do I message customers on WhatsApp after a Shopify order?

Accepted Answer

Use the Shopify order-created trigger and a WhatsApp send-text step. Map the customer phone number and order summary so buyers get an instant confirmation on WhatsApp.

Question 2

Do I need an approved template for these messages?

Accepted Answer

WhatsApp requires approved templates for business-initiated messages outside the support window. The WhatsApp node has a send-template operation and template management for exactly this case.

Question 3

Can I send a product image, not just text?

Accepted Answer

Yes. WhatsApp supports sending images, documents, and interactive button messages. When a Shopify product launches, pass its image to the send-image step to make the announcement visual.

Question 4

Can I add quick-reply buttons to the message?

Accepted Answer

WhatsApp has a send-buttons operation that adds interactive options. After a Shopify order, you can offer buttons like Reorder or Contact Support so customers respond with one tap.

Question 5

Where does the customer's WhatsApp number come from?

Accepted Answer

It comes from the phone field on the Shopify order or customer record. The workflow maps that number into the WhatsApp send step's recipient field.

Connect Shopify and WhatsApp

Shopify + WhatsApp automations

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Shopify integration

WhatsApp integration

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