WhatsApp Support Agent
Answers WhatsApp support questions in seconds from your own playbook, walks people through the fix, and hands anything risky to a human with the full story.
Support on WhatsApp is mostly the same twenty questions, asked at every hour, in whatever language the customer happens to speak. This agent takes the first reply off your plate: it works from a playbook you write in plain language, asks for the one detail that decides the answer, and walks people through the fix a message at a time. Anything about money, anger, or a broken account goes to the person you named, with the context already attached.
## What people use it for
- **Close the first reply gap** - The dead time between a customer messaging and someone opening WhatsApp is where refunds and one-star reviews are born. Teams that automate this tier take routine resolution from ten or fifteen minutes down to about a minute, including at 2am on a Sunday.
- **Absorb the repeat questions** - Where is my order, how do I cancel, why was I charged twice. Write those into the playbook once and the agent handles them forever, which is usually the large majority of everything in your inbox.
- **Hold every chat at once** - A person can juggle maybe five WhatsApp conversations before quality drops. The agent holds every open thread simultaneously, so a launch day or a delivery delay reads the same as a quiet Wednesday.
- **Escalations that arrive with context** - When it hands over, your teammate gets the number, the problem, and what has already been tried. Nobody has to reconstruct a conversation from a forwarded screenshot before they can help.
## Before you fork
**How does it get access to my WhatsApp?**
You scan a QR code from the WhatsApp app, the same way you link WhatsApp Web, so replies come from the number your customers already message. You keep using that number yourself, and you can see every conversation on your phone as it happens. Unlinking it in WhatsApp stops the agent immediately.
**Could it promise a refund I never approved?**
It has exactly one ability, which is sending a text message, so it cannot issue money, cancel a plan, or change an account. Its instructions bind it to your playbook and tell it to hand over rather than guess on anything about money. Refund wording, cancellation rules, and timelines are only ever the ones you wrote.
**What does it cost to run?**
Two things: a small recurring charge for keeping the WhatsApp connection live, and credits for the model calls, which track your real message volume rather than a seat count. A day with no customer messages costs almost nothing. Busy support inboxes are where it pays for itself fastest, since the price per answered question keeps dropping as volume rises.
