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Answer website chats: wake on visitor messages, reply, add notes, resolve and assign conversations
Wake when a visitor sends a message in a Crisp conversation. The team's replies and notes, and messages NoClick sent, never fire it.
1 field
Reply to the visitor in a Crisp conversation, as the team.
3 fields
Send the visitor a file in a Crisp conversation, from a public URL.
5 fields
Add a private note to a Crisp conversation: the team sees it in the inbox, the visitor never does.
2 fields
Read a Crisp conversation's messages, the latest batch first; from "user" is the visitor, "operator" the team (and NoClick).
List or search the workspace's Crisp conversations, most recently active first.
6 fields
Get a Crisp conversation: its state, assignee, unread counts, last message and the visitor's details.
Resolve a Crisp conversation, or reopen it as unresolved or pending.
Assign a Crisp conversation to a teammate (an operator), e.g. to hand it to a human.
List the workspace's teammates (operators) with their user_id, name, role and availability.
Get who is writing in a Crisp conversation: name, email, phone, segments, custom data, location and device.
Update a Crisp conversation's visitor details or subject; only the fields given change.
Get a contact's Crisp profile (name, company, segments, notes) by email or people_id.
Get the connected Crisp workspace: its name and domain.
