Zendesk Integration

Fire the workflow when Zendesk delivers the 'Any Ticket Event' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket created' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket status changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket comment added' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket priority changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket agent reassigned' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket group reassigned' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket tags changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket requester changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket organization changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket custom field changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket custom status changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket type changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket subject changed' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket merged' event.

1 field

Fire the workflow when Zendesk delivers the 'Ticket soft-deleted' event.

1 field

Fire the workflow when Zendesk delivers the 'CSAT rating received' event.

1 field

Fire the workflow when Zendesk delivers the 'User created' event.

1 field

Fire the workflow when Zendesk delivers the 'User deleted' event.

1 field

Fire the workflow when Zendesk delivers the 'Organization created' event.

1 field

Fire the workflow when Zendesk delivers the 'Organization deleted' event.

1 field

List tickets, optionally sorted.

3 fields

Retrieve a single ticket by ID.

1 field

Create a new ticket.

11 fields

Update a ticket — change status/assignee/tags or add a comment.

7 fields

Soft-delete a ticket.

1 field

Bulk-create up to 100 tickets (asynchronous; returns a job status).

1 field

Bulk-update tickets by IDs (asynchronous; returns a job status).

2 fields

Merge one or more source tickets into a target ticket.

4 fields

List the comments / conversation on a ticket.

1 field

Reply to a ticket by adding a public or internal comment.

4 fields

Add tags to a ticket.

2 fields

List the full change history (audits) for a ticket.

1 field

Retrieve multiple tickets by ID in one call.

1 field

Bulk-delete tickets by ID (async job).

1 field

Mark a ticket as spam and suspend its requester.

1 field

List tickets belonging to an organization.

1 field

List tickets requested by, assigned to, or CC'd to a user.

2 fields

List the tags on a ticket.

1 field

Replace all tags on a ticket.

2 fields

Remove specific tags from a ticket.

2 fields

Convert a public ticket comment into an internal (private) note.

2 fields

Create a satisfaction rating on a solved ticket.

3 fields

Cursor-based incremental export of tickets changed since a start time.

2 fields

Upload a file from a URL to Zendesk and return an attachment token. The returned ``upload.token`` can be passed to Create Ticket or Add Comment (their Attachment Tokens field) to attach the file to a ticket comment.

3 fields

Unified search across tickets, users, organizations, and groups.

1 field

Find users by name, email, external_id, etc.

1 field

Return only the count of results matching a search query.

1 field

Export search results with cursor pagination (large result sets).

3 fields

Autocomplete tag names by prefix.

1 field

List users (agents and end users).

1 field

Retrieve a single user by ID.

1 field

Create an end user or agent.

4 fields

Upsert a user by email / external_id (idempotent create).

3 fields

Update attributes of an existing user.

5 fields

Soft-delete a user.

1 field

Retrieve multiple users at once by ID or external ID.

2 fields

Bulk-create up to 100 users (asynchronous; returns a job status).

1 field

Bulk upsert up to 100 users by email / external_id (asynchronous; returns a job status).

1 field

Bulk-update users (asynchronous; returns a job status).

2 fields

Bulk soft-delete up to 100 users by ID or external ID (asynchronous; returns a job status).

2 fields

Permanently delete a user that has already been soft-deleted.

1 field

Merge one end user into another end user.

2 fields

Find users whose name or email starts with a partial string.

1 field

Return the total number of users, optionally filtered by role.

1 field

Retrieve a user's related counts (tickets, entries, etc.).

1 field

List the users that belong to a group.

1 field

List the users that belong to an organization.

1 field

List all identities (email/phone) for a user.

1 field

Show a single identity on a user.

2 fields

Add an email or phone identity to a user.

5 fields

Update the value or verification state of a user identity.

4 fields

Delete an identity from a user.

2 fields

Make an identity the user's primary identity.

2 fields

Mark an identity as verified without sending a verification email.

2 fields

Send the user a verification email/text for an identity.

2 fields

Show a single custom user field.

1 field

Create a custom user field.

5 fields

Update a custom user field.

4 fields

Delete a custom user field.

1 field

List the dropdown options of a custom user field.

1 field

Add an option to a dropdown/multiselect user field.

3 fields

Update an existing option on a user field.

4 fields

Delete an option from a user field.

2 fields

Create an organization.

3 fields

Update an organization.

4 fields

Delete an organization.

1 field

Show a single organization by ID.

1 field

Show many organizations by IDs or external IDs (up to 100).

2 fields

Create many organizations in one background job (up to 100).

1 field

Create an organization, or update it if one already exists with the same name or external ID.

4 fields

Apply the same update to many organizations in one background job.

3 fields

Bulk delete organizations by ID in one background job (up to 100).

1 field

Search organizations by external ID, or autocomplete by name prefix.

2 fields

Show data related to an organization (ticket, user and group counts).

1 field

Merge one organization into another in a background job.

2 fields

Retrieve a single organization field by ID.

1 field

Create a custom organization field.

7 fields

Update an existing organization field.

6 fields

Delete an organization field.

1 field

List the organization memberships for a given user.

1 field

Retrieve a single organization membership by ID.

1 field

Add a user to an organization.

3 fields

Bulk-create up to 100 organization memberships (async job).

1 field

Remove a user from an organization by membership ID.

1 field

Set an organization membership as the user's default.

2 fields

Retrieve a single organization subscription by ID.

1 field

Subscribe a user to an organization's updates.

2 fields

Delete an organization subscription.

1 field

Poll the status of an async bulk job (create_many / update_many).

1 field

Show a single ticket field definition.

1 field

Create a ticket field.

1 field

Update a ticket field.

2 fields

Delete a ticket field.

1 field

List the custom field options of a drop-down ticket field.

1 field

Show a single custom field option of a ticket field.

2 fields

Create a custom field option on a drop-down ticket field.

2 fields

Update an existing custom field option of a drop-down ticket field.

3 fields

Delete a custom field option from a drop-down ticket field.

2 fields

Show a single ticket form.

1 field

Create a ticket form.

1 field

Update a ticket form.

2 fields

Delete a ticket form.

1 field

Show a single custom ticket status.

1 field

Create a custom ticket status.

1 field

Update a custom ticket status.

2 fields

Show a single brand.

1 field

Create a brand.

1 field

Update a brand.

2 fields

Delete a brand.

1 field

List end-user requests (the requester-facing view of tickets).

2 fields

Retrieve a single request by ID.

1 field

Create a request (end-user ticket) with an initial comment.

6 fields

Update a request. End users can only add a comment, mark it solved, or add collaborators.

4 fields

List the comments on a request.

1 field

List the side conversations on a ticket.

1 field

Retrieve a single side conversation on a ticket.

2 fields

Start a new side conversation on a ticket.

4 fields

Reply to an existing side conversation on a ticket.

4 fields

Update a side conversation's state or subject.

4 fields

Import a single historical ticket, preserving original timestamps.

7 fields

Bulk-import up to 100 historical tickets as a background job.

1 field

Cursor-based incremental export of users changed since a start time.

2 fields

Time-based incremental export of organizations changed since a start time.

2 fields

Time-based incremental export of ticket events since a start time.

2 fields

Register a webhook endpoint via the Webhooks API.

3 fields

List webhooks configured on the account.

4 fields

Retrieve a single webhook by ID.

1 field

Replace a webhook (PUT). The JSON body must be the complete webhook object.

2 fields

Partially update a webhook (PATCH). Only the fields you supply change.

2 fields

Delete a webhook by ID.

1 field

Create a new webhook by cloning an existing one.

1 field

Send a test request for a webhook without saving it.

2 fields

List recent invocations (delivery events) for a webhook.

2 fields

List the delivery attempts for a single webhook invocation.

2 fields

Retrieve a webhook's signing secret (used to verify authenticity).

1 field

Rotate (reset) a webhook's signing secret and return the new one.

1 field

Show a single agent group by ID.

1 field

Create an agent group.

3 fields

Update an agent group.

4 fields

Delete an agent group.

1 field

List the group memberships for a user.

1 field

List the memberships of a group.

1 field

Show a single group membership by ID.

1 field

Assign a user to a group by creating a group membership.

3 fields

Bulk-create up to 100 group memberships. Returns an async job status.

1 field

Delete a group membership, removing a user from a group.

1 field

Set a group membership as the user's default group.

2 fields

Show a single custom agent role by ID.

1 field

Create a custom agent role.

3 fields

Update a custom agent role.

4 fields

Delete a custom agent role.

1 field

List the active sessions for a user.

1 field

Show a single user session by ID.

2 fields

Delete a user session, signing that session out.

2 fields

Retrieve a single macro by ID.

1 field

Create a new macro.

1 field

Update an existing macro.

2 fields

Delete a macro by ID.

1 field

Show the changes a macro would make (the macro's resulting actions).

1 field

Preview a ticket as it would appear after applying a macro (no changes saved).

2 fields

Retrieve a single view by ID.

1 field

Create a new view.

1 field

Update an existing view.

2 fields

Delete a view by ID.

1 field

List the tickets that belong to a view.

1 field

Execute a view and return its tickets with the view's columns.

1 field

Get the ticket count for a single view.

1 field

Export a view (returns an export ticket set for the view).

1 field

Retrieve a single ticket trigger (business rule) by ID.

1 field

Create a ticket trigger (business rule).

1 field

Update an existing ticket trigger (business rule).

2 fields

Delete a ticket trigger (business rule) by ID.

1 field

Retrieve a single ticket automation (business rule) by ID.

1 field

Create a ticket automation (business rule).

1 field

Update an existing ticket automation (business rule).

2 fields

Delete a ticket automation (business rule) by ID.

1 field

Retrieve a single SLA policy (business rule) by ID.

1 field

Create an SLA policy (business rule).

1 field

Update an existing SLA policy (business rule).

2 fields

Delete an SLA policy (business rule) by ID.

1 field

List all Help Center articles.

4 fields

List articles belonging to a section.

2 fields

List articles belonging to a category.

2 fields

Retrieve a single Help Center article by ID.

1 field

Create a Help Center article in a section.

7 fields

Update an existing Help Center article (PATCH).

5 fields

Archive (delete) a Help Center article.

1 field

Search Help Center articles by query text.

3 fields

Unified Guide search across articles, posts, and external content.

2 fields

List the labels attached to an article.

1 field

Add a label to an article.

2 fields

Remove a label from an article.

2 fields

List the attachments on an article.

1 field

Retrieve a single article attachment by ID.

1 field

Delete an article attachment by ID.

1 field

List all Help Center sections.

2 fields

Show a single Help Center section.

1 field

Create a Help Center section within a category.

5 fields

Update a Help Center section.

5 fields

Delete a Help Center section.

1 field

List all Help Center categories.

1 field

Show a single Help Center category.

1 field

Create a Help Center category.

4 fields

Update a Help Center category.

4 fields

Delete a Help Center category.

1 field

List the comments on a Help Center article.

1 field

Show a single comment on a Help Center article.

2 fields

Create a comment on a Help Center article.

5 fields

Update a comment on a Help Center article.

3 fields

Delete a comment on a Help Center article.

2 fields

List the subscriptions on a Help Center article.

1 field

Subscribe a user to a Help Center article.

3 fields

Remove a subscription from a Help Center article.

2 fields

List the subscriptions on a Help Center section.

1 field

Subscribe a user to a Help Center section.

4 fields

Remove a subscription from a Help Center section.

2 fields

List the translations of a Help Center article.

1 field

Add a translation to a Help Center article.

5 fields

Update a Help Center article translation for a locale.

5 fields

Delete a Help Center translation by its ID.

1 field

Retrieve a single custom object type by its key.

1 field

Create a new custom object type.

4 fields

Update an existing custom object type.

4 fields

Delete a custom object type by its key.

1 field

List the records of a custom object type.

2 fields

Retrieve a single custom object record by ID.

2 fields

Create a new custom object record.

2 fields

Update an existing custom object record.

3 fields

Delete a custom object record by ID.

2 fields

Create or update a custom object record matched by external id or name.

4 fields

Search a custom object type's records with a text/filter query.

3 fields

Return the total count of records for a custom object type.

1 field

List the fields defined on a custom object type.

1 field

Retrieve a single custom object field by key or ID.

2 fields

Create a new field on a custom object type.

2 fields

Update an existing custom object field.

3 fields

Delete a custom object field by key or ID.

2 fields

Get the events tracked for a Zendesk user.

1 field

Store (track) an event for a Zendesk user.

3 fields

Show a user profile by its profile id.

1 field

Create or update a user profile (identified by an identifier query).

3 fields

Delete a user profile by its profile id.

1 field

Show a Talk agent's voice availability.

1 field

Update a Talk agent's voice availability state.

3 fields

Create a Talk Partner Edition voice / voicemail ticket.

2 fields

List Chat conversations (Chat REST API).

1 field

Show a single Chat conversation by id.

1 field

Show a single Chat agent by id.

1 field

Create a Sunshine Conversations user.

3 fields

Get a Sunshine Conversations user by ID or external ID.

1 field

Update a Sunshine Conversations user's profile/metadata.

3 fields

Delete a Sunshine Conversations user.

1 field

Find Sunshine Conversations users by email (SCC requires a filter).

3 fields

Create a Sunshine Conversations conversation.

4 fields

Get a Sunshine Conversations conversation.

1 field

List conversations, optionally filtered by user.

2 fields

Update a conversation's display name / metadata.

3 fields

Delete a conversation.

1 field

Post a message to a conversation.

4 fields

List messages in a conversation (max 100/page).

3 fields

Delete a single message.

2 fields

Delete all messages in a conversation.

1 field

Post a conversation activity (typing / read).

4 fields

Pass switchboard control of a conversation to another integration.

3 fields

Offer switchboard control of a conversation.

2 fields

Accept offered switchboard control.

2 fields

Release switchboard control back to the default integration.

1 field

Create a Sunshine Conversations integration.

1 field

List webhooks on a custom integration.

1 field

Create a webhook on a custom integration.

4 fields