Shopify Customer Support Agent with Claude Code
Every draft here has to survive a comparison with two things at once: what Shopify actually returned about the order, and what your written policies actually allow. Claude Code works through everything it was handed before it writes a line, which is the habit that keeps a refund sentence inside your return window rather than near it. The lookup chain is several steps deep, order then customer then fulfillment, and it holds that sequence without losing the thread it started from.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Order 10482 tracking has not updated in six days
Hi, I ordered the winter cycling jacket on 28 July and the tracking has said in transit at the Oslo sorting centre since 3 August. I paid for express delivery because I need it for a trip on 16 August. Could you check whether the parcel is actually moving, and send a replacement in the same size if it is lost? The order number is 10482.
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Gmail
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Shopify
One sign-in. The agent acts through your account, scoped to what this template uses.
Store name
The name your customers know your store by, used in greetings and sign-offs so every draft reads like it came from your team.
Support policies
Your shipping, returns, refunds, exchange and cancellation rules in your own words, with the timelines and the things you never do. The agent only ever quotes policy from this.
Runs on Claude Code
Preselected for this page — connect your Claude Code account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why Claude Code for this agent
Grounded in the real order
A draft is only worth reading if the tracking status in it came from the fulfillment record instead of a guess. Thorough context reading is what this harness is steadiest at, and it is precisely the step a person answering from memory skips.
Policy that actually binds
Your written policy is the only permitted source for refunds and shipping promises, and a careless reader drifts off it by the third paragraph. Claude Code goes back to what you wrote rather than smoothing over the gap.
Before you fork
Do I need my own Anthropic account for this?
Yes. The harness signs in with its own model credential, either an Anthropic API key or the Claude plan you already pay for. Gmail and Shopify are separate connections you make in NoClick, and the harness itself runs in a hosted sandbox with nothing installed on your side.
Run it with a different agent
Put Shopify Customer Support Agent to work on Claude Code
Free to start. Guided setup, a test run against staged conversations, and it's live.