Shopify Customer Support Agent with OpenClaw

This agent has exactly one thing it may write, a Gmail draft, and one place its facts may come from, your Shopify orders. OpenClaw is easy to aim at a job with edges drawn that clearly, and nothing of yours sits between the email landing and the draft appearing. For a small store where support is one person's afternoon, that is most of the appeal.
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Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

Order 10482 tracking has not updated in six days

Ingrid Solbergingrid.solberg@nettpost.no

Hi, I ordered the winter cycling jacket on 28 July and the tracking has said in transit at the Oslo sorting centre since 3 August. I paid for express delivery because I need it for a trip on 16 August. Could you check whether the parcel is actually moving, and send a replacement in the same size if it is lost? The order number is 10482.

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Gmail

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Shopify

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Store name

    The name your customers know your store by, used in greetings and sign-offs so every draft reads like it came from your team.

  4. Support policies

    Your shipping, returns, refunds, exchange and cancellation rules in your own words, with the timelines and the things you never do. The agent only ever quotes policy from this.

  5. Runs on OpenClaw

    Preselected for this page — connect your OpenClaw account during setup, or switch to NoClick's built-in models with one click.

  6. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why OpenClaw for this agent

One job, clear edges

Read the thread, look up the order, leave a draft. An approachable harness suits a task whose entire definition fits in a sentence.

Nothing to keep running

The sandbox starts when an email arrives and shuts down afterwards, so there is no server to babysit through the quiet weeks or the Black Friday ones.

Good to know

Before you fork

Is a simpler harness risky for customer email?

The blast radius is a draft you delete, since the only Gmail ability wired in is create_email_draft and Shopify is connected for reads. What a lighter setup can cost you is polish, a reply that reads flat or misses a nuance further down the thread. The staged test runs let you judge that before a real customer is involved.

Other editions

Run it with a different agent

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Make it yours

Put Shopify Customer Support Agent to work on OpenClaw.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.