Shopify Customer Support Agent with OpenCode

Store inboxes are lopsided, with ninety mundane where-is-my-order emails for every genuinely hard one. OpenCode lets you pick the model behind the harness, so the boring bulk can run on something modest and you move up only if the drafts start reading thin. The Shopify read operations and the Gmail draft tool are identical whichever model you settle on.
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Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

Order 10482 tracking has not updated in six days

Ingrid Solbergingrid.solberg@nettpost.no

Hi, I ordered the winter cycling jacket on 28 July and the tracking has said in transit at the Oslo sorting centre since 3 August. I paid for express delivery because I need it for a trip on 16 August. Could you check whether the parcel is actually moving, and send a replacement in the same size if it is lost? The order number is 10482.

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Gmail

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Shopify

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Store name

    The name your customers know your store by, used in greetings and sign-offs so every draft reads like it came from your team.

  4. Support policies

    Your shipping, returns, refunds, exchange and cancellation rules in your own words, with the timelines and the things you never do. The agent only ever quotes policy from this.

  5. Runs on OpenCode

    Preselected for this page — connect your OpenCode account during setup, or switch to NoClick's built-in models with one click.

  6. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why OpenCode for this agent

Pick the model, watch cost

Volume is the whole economics of a support inbox. Being model-agnostic is what lets you tune the cost per email instead of accepting whatever it happens to be.

Same tools either way

Changing the model does not change what the agent can reach, which stays read operations in Shopify and a single draft tool in Gmail.

Good to know

Before you fork

Will a cheaper model write worse drafts?

Usually it writes shorter and blander ones rather than wrong ones, because the order facts come from the Shopify tools and the policy comes from what you typed. What does scale with model quality is judgment, such as noticing that a customer is angry enough to need a person. Read a week of drafts before you widen what reaches the trigger.

Other editions

Run it with a different agent

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Make it yours

Put Shopify Customer Support Agent to work on OpenCode.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.