SMS Support Agent
Answers every inbound text in one short SMS, straight from your playbook, and hands the thread to a named person the moment it stops being a question you already answered.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
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Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Twilio
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name your customers know you by, written exactly as you would put it in a text message.
Support playbook
Everything the agent is allowed to answer - your hours, delivery and returns terms, the common fixes, and the exact wording for anything sensitive. It only ever answers from this.
Escalation contact
Who takes over when the agent cannot help - the name and number or team, and when they are reachable, written so the agent can say it in one short line.
Choose which agent runs it
NoClick's built-in models work out of the box — or bring Claude Code, Codex, and other coding agents on your own subscription.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
About this agent
Texting is the fastest support channel you can offer and the easiest one to do badly: every segment costs money, people write in shorthand, and a five part reply gets ignored. This agent reads the text, answers from the playbook you write, and sends one message under 300 characters back to the same number. Anything it cannot settle in two replies goes to the person you name, so customers get a fast answer and your team only sees the threads that need a human.
What people use it for
- Where is my order texts - The most common inbound text is a status question with an order number in it. The agent answers it from your playbook in the seconds after it lands, rather than at the bottom of a shared inbox.
- After hours cover - Texts arrive at 11pm and on Sundays. Questions the playbook covers get answered immediately, and everything else gets a straight line saying a person has it, so nobody stares at a silent thread until Monday.
- Appointment and delivery changes - Clinics, salons and delivery teams get the same three asks all day: move it, cancel it, confirm it. The agent handles the ones your playbook allows and passes the rest on, with the customer told which is happening.
- Keep the phone bill small - Brevity is written into the instructions: one message, under 300 characters, no signature and no link unless your playbook has one. A single segment reply is both the cheapest and the one people actually read.
Before you fork
What do I need to connect before this works?
A Twilio account with an SMS capable number pointed at this workflow for inbound messages. Your playbook and the person who takes over go in as variables during setup. There is nothing for customers to install, and the phone your team already uses does not change.
What does it cost to run?
One short agent run per inbound text, plus whatever Twilio bills you per message segment, which is charged by them and not by us. Keeping replies under 300 characters keeps most answers to a single segment. A line taking 200 texts a day is 200 small runs a day.
How do I stop it saying the wrong thing to a customer?
It answers only from the playbook you write, and when the answer is not in there it says so and hands the thread over instead of improvising. It sends no links unless your playbook contains them, stops after two replies to the same person, and hands over immediately on money, account access or anger. You can rehearse it on the staged texts before pointing a real number at it.
Run it with your coding agent
Works with
Put SMS Support Agent to work
Free to start. Guided setup, a test run against staged conversations, and it's live.