SMS Support Agent with OpenClaw
A support number is usually looked after by whoever runs the shop, the clinic or the desk, not by an engineer. OpenClaw is hosted with nothing to install, so the effort goes into writing the playbook and naming the person who takes over, which is the actual job anyway. What it can do stays small: read the incoming text, send one back.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Ana Sofia Guzman+52 55 1234 8890
hola, cn i chnge the delivery to fri? order 88214, nobodys home thurs. thx
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Twilio
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name your customers know you by, written exactly as you would put it in a text message.
Support playbook
Everything the agent is allowed to answer - your hours, delivery and returns terms, the common fixes, and the exact wording for anything sensitive. It only ever answers from this.
Escalation contact
Who takes over when the agent cannot help - the name and number or team, and when they are reachable, written so the agent can say it in one short line.
Runs on OpenClaw
Preselected for this page — connect your OpenClaw account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why OpenClaw for this agent
Nothing to install anywhere
The harness runs in a hosted sandbox, so there is no machine to keep switched on and no environment for anyone to maintain after setup.
Small reach by design
Sending texts is the only action wired in, so a mistake is one wrong sentence to one person rather than a change to a system you depend on.
Before you fork
Do I need someone technical to look after it?
For running it, no. Setup is connecting the Twilio number, writing the playbook in plain English and naming the escalation contact, and the hosted sandbox after that is NoClick's problem. The habit worth keeping is rereading the playbook whenever your prices or hours change, since the agent will quote a line you forgot to update.
Run it with a different agent
Put SMS Support Agent to work on OpenClaw
Free to start. Guided setup, a test run against staged conversations, and it's live.