SMS Support Agent with Claude Code
A text arrives as six words with two typos, and the answer to it is buried somewhere in a playbook you wrote over several sittings. Claude Code reads context thoroughly before acting, which is what turns that into one correct sentence instead of a question back. It also holds the thread rules while it works, so the reply count and the handover to your named contact are applied inside the same run.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Ana Sofia Guzman+52 55 1234 8890
hola, cn i chnge the delivery to fri? order 88214, nobodys home thurs. thx
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Twilio
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name your customers know you by, written exactly as you would put it in a text message.
Support playbook
Everything the agent is allowed to answer - your hours, delivery and returns terms, the common fixes, and the exact wording for anything sensitive. It only ever answers from this.
Escalation contact
Who takes over when the agent cannot help - the name and number or team, and when they are reachable, written so the agent can say it in one short line.
Runs on Claude Code
Preselected for this page — connect your Claude Code account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why Claude Code for this agent
Reads the playbook properly
Answering a shorthand text correctly means matching it against the whole playbook rather than the nearest heading. Careful context gathering is what stops the agent asking for something you already wrote down.
Keeps the handover rules
Two replies then hand over, immediate handover on money or anger, one message per text. Those conditions all live in a single run, and this harness is steady at carrying a rule set to the end of one.
Before you fork
How long does a customer wait for a reply?
Seconds to about a minute, because the agent reads the message, checks it against your playbook and sends one text back. That is slower than a canned autoresponder and much faster than a person, which is the trade being made here. Watch the staged texts to see where your own answers land.
Run it with a different agent
Put SMS Support Agent to work on Claude Code
Free to start. Guided setup, a test run against staged conversations, and it's live.