WhatsApp Support Agent with Codex
Most WhatsApp support is not hard, it is just late. Codex is quick on concrete, well-scoped requests, which describes nearly everything in a support playbook: find the order, name the fix, ask the one question that decides the answer. It is comfortable with the structured bits too, the order numbers and account emails that customers type in half wrong.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Rodrigo Salgado+55 11 98442 7310
I withdrew R$400 on Saturday, order 88214, and it still has not landed. My bank says there is nothing pending on their side. Can you check what happened?
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect WhatsApp
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name customers know you by, spelled the way you want it to appear in chat.
Support playbook
Everything the agent is allowed to answer from - your products, the fixes you give most often, and your rules on refunds, delivery, and cancellations, written the way you would explain them to a new hire.
Escalation contact
Who takes over when the agent cannot help: a name plus the WhatsApp number it should message, and what belongs to them, such as refunds, outages, or anything involving money.
Runs on Codex
Preselected for this page — connect your Codex account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why Codex for this agent
The first reply is the product
Routine questions get handled in about a minute at any hour instead of whenever someone next opens the app. That gap is where refund demands and one-star reviews are born.
Good with ids and numbers
An order reference, a phone number with a country code, a date from Saturday. Codex is strong at that kind of concrete data handling, and the playbook cannot troubleshoot until it has it.
Before you fork
Do I need an OpenAI account, or does NoClick supply the model?
You bring the model credential. Codex signs in with either a ChatGPT plan or an OpenAI API key, and NoClick does the rest, running the harness in a hosted sandbox and holding your WhatsApp session. None of that is visible to the customer, whose reply still comes from your usual number.
Run it with a different agent
Put WhatsApp Support Agent to work on Codex
Free to start. Guided setup, a test run against staged conversations, and it's live.