Question 1

How does NoClick detect new Outlook email?

Accepted Answer

The Read Inbox Emails operation runs on a schedule and picks up messages newer than the last run. Each qualifying email feeds the WhatsApp Send Text Message step.

Question 2

Why might I need a WhatsApp template message?

Accepted Answer

WhatsApp Business requires pre-approved templates to start conversations outside the 24-hour customer service window. The Send Template Message operation handles this; Send Text Message works for replies within an open window.

Question 3

Can an incoming WhatsApp message become an email?

Accepted Answer

Yes. WhatsApp's Receive Message operation captures inbound messages, and you map the sender and text into an Outlook Send Email Message operation to route it to your inbox.

Question 4

Can I send email attachments over WhatsApp?

Accepted Answer

Yes. Use Outlook's Get Email Attachments to retrieve files, then pass them to WhatsApp's Send Document Message or Send Image Message operation depending on the type.

Question 5

What credentials are required?

Accepted Answer

WhatsApp connects through the WhatsApp Business Cloud API with a phone number ID and access token, and Outlook Mail uses Microsoft OAuth. Both are configured once in NoClick.

Connect Outlook and WhatsApp

Outlook + WhatsApp automations

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Outlook integration

WhatsApp integration

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