Email Support Agent with Hermes

Hermes is built on Nous Research's open models, which is the draw for teams that would rather an open-model agent handled their customer mail. The work suits it too: read a thread, judge whether the knowledge base genuinely covers the question, then write something careful or admit it does not know. That call is general reasoning, not code skill.
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Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

Adding two more seats before our audit on the 30th

Sofia Marchettisofia.marchetti@studiomarchetti.it

Good morning, we are a six person accounting studio in Milan and we are on your team plan. Two colleagues join us on Monday and I need them in the account before a client audit on 30 August. Can I add the seats myself from the billing page, and does the price change straight away or at the next renewal? One more thing, will they be able to see the archived files from last year?

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Gmail

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Notion

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Business name

    The name your customers know you by, used in the greeting and sign-off of every drafted reply.

  4. Support playbook

    Your support policies in your own words - refund and cancellation rules, what you can and cannot promise, and the tone and sign-off you want on every reply. The agent may only answer from this and your knowledge base.

  5. Kb notes

    What lives in your Notion knowledge base and how to use it - which pages hold product docs, policies, and troubleshooting, plus anything in there that is out of date or off limits. The agent searches Notion before it writes a word.

  6. Runs on Hermes

    Preselected for this page — connect your Hermes account during setup, or switch to NoClick's built-in models with one click.

  7. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why Hermes for this agent

Open models, real tools

You keep an open-model foundation and still get Gmail and Notion wired in as callable tools, so replies come from live pages instead of whatever the model remembers about your product.

Judgment over completion

The hard decision in every ticket is whether your docs cover the question. Capable general reasoning is the part of this harness the workload actually leans on.

Good to know

Before you fork

What does a month of this actually cost?

Two things add up: model tokens billed by whichever provider you point Hermes at, and NoClick's charge for hosted sandbox time per run. Both track ticket volume rather than headcount, so a quiet week really is a cheap week. Filtering the Gmail trigger to your support label is the biggest lever, since mail that never starts a run costs nothing at all.

Other editions

Run it with a different agent

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Make it yours

Put Email Support Agent to work on Hermes.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.