Outlook Support Agent with Claude Code
The rule in this template is strict: a draft may contain only what the playbook says and what the Notion pages actually hold, and a page title is never allowed to stand in for the page. Claude Code reads source material through before it writes, which is what a rule like that needs to survive contact with a long thread. Threads here are often days old with a colleague's earlier answer quoted underneath.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Nobody can reach the admin account since our office manager left
Hello, we run four veterinary clinics around Lahti and our office manager left at the end of July. Hers was the only account with admin rights and her mailbox is closed, so none of us can add the two vets who start on Monday or update the billing details. I am listed as a director of the company and still have the original invoice from 2023. What do you need from me to move admin rights to my account, and how long does that normally take?
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Outlook
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Notion
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name customers see in the greeting and sign-off of every draft, spelled the way you write it.
Support playbook
How your team answers - refund and cancellation rules, what you may and may not promise, and the tone and sign-off every reply carries. The agent may answer only from this and your knowledge base.
Kb notes
Which Notion pages hold your product docs, policies and troubleshooting steps, plus anything in there that is stale or off limits. The agent searches Notion before it writes a line.
Runs on Claude Code
Preselected for this page — connect your Claude Code account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why Claude Code for this agent
Opens the page, not the title
A promising title over a stale page is the standard route by which an incorrect policy reaches a customer. This harness is at its most reliable when the job begins with reading everything.
Marks what it could not settle
Anything the knowledge base does not cover gets a NEEDS A HUMAN line above the greeting instead of a confident paragraph. Telling those two situations apart is the entire point.
Before you fork
What if my Notion knowledge base is thin?
Nothing breaks, you simply get more drafts that acknowledge the problem and say the team is checking, because inventing a policy or a date to fill the gap is forbidden. That is a fair signal about which pages to write next. In practice the playbook variable moves draft quality faster than adding pages does.
Run it with a different agent
Put Outlook Support Agent to work on Claude Code
Free to start. Guided setup, a test run against staged conversations, and it's live.