Outlook Support Agent with Hermes
Two things decide whether a draft is usable: whether the knowledge base actually settles the question, and whether the agent admits it when it does not. The second is judgment, which is what Hermes and its open Nous Research models are pointed at here. The pages it reads and the draft tool it writes with are the same as on every other harness.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Nobody can reach the admin account since our office manager left
Hello, we run four veterinary clinics around Lahti and our office manager left at the end of July. Hers was the only account with admin rights and her mailbox is closed, so none of us can add the two vets who start on Monday or update the billing details. I am listed as a director of the company and still have the original invoice from 2023. What do you need from me to move admin rights to my account, and how long does that normally take?
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Outlook
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Notion
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name customers see in the greeting and sign-off of every draft, spelled the way you write it.
Support playbook
How your team answers - refund and cancellation rules, what you may and may not promise, and the tone and sign-off every reply carries. The agent may answer only from this and your knowledge base.
Kb notes
Which Notion pages hold your product docs, policies and troubleshooting steps, plus anything in there that is stale or off limits. The agent searches Notion before it writes a line.
Runs on Hermes
Preselected for this page — connect your Hermes account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why Hermes for this agent
Admitting the gap
A short honest draft saying the team is checking beats a confident paragraph assembled from a page that did not quite fit the question.
Escalation is a decision
Refunds, account access and legal threats earn a NEEDS A HUMAN line above the greeting. Recognising one inside a politely worded email is reasoning rather than pattern matching.
Before you fork
Is an open-model harness better for customer data?
Your mail still passes through whichever model provider the harness signs in to, so the honest claim is about the model being open, not about anything staying on your own hardware. What the workflow controls is the wiring, which here is a draft tool with no send ability and read access to the Notion pages you share. Weigh the data question the way you would for any vendor.
Run it with a different agent
Put Outlook Support Agent to work on Hermes
Free to start. Guided setup, a test run against staged conversations, and it's live.