Outlook Support Agent with OpenCode
Draft quality here is bounded by your Notion pages more than by anything else, which makes this a template where a modest model gets you most of the way. OpenCode is model-agnostic, so you can start cheap, read a week of drafts, and move up only if the writing rather than the sourcing is what disappoints. The Outlook and Notion tools do not change when you do.
Watch it work before it's live
Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.
Nobody can reach the admin account since our office manager left
Hello, we run four veterinary clinics around Lahti and our office manager left at the end of July. Hers was the only account with admin rights and her mailbox is closed, so none of us can add the two vets who start on Monday or update the billing details. I am listed as a director of the company and still have the original invoice from 2023. What do you need from me to move admin rights to my account, and how long does that normally take?
Set up in minutes
Using this template drops you into a guided setup. It asks exactly this, nothing else:
Connect Outlook
One sign-in. The agent acts through your account, scoped to what this template uses.
Connect Notion
One sign-in. The agent acts through your account, scoped to what this template uses.
Business name
The name customers see in the greeting and sign-off of every draft, spelled the way you write it.
Support playbook
How your team answers - refund and cancellation rules, what you may and may not promise, and the tone and sign-off every reply carries. The agent may answer only from this and your knowledge base.
Kb notes
Which Notion pages hold your product docs, policies and troubleshooting steps, plus anything in there that is stale or off limits. The agent searches Notion before it writes a line.
Runs on OpenCode
Preselected for this page — connect your OpenCode account during setup, or switch to NoClick's built-in models with one click.
Watch it handle a test run
A staged conversation against a simulated world — then it’s live.
Why OpenCode for this agent
Sourcing beats model size
A well-written knowledge base with a small model produces better drafts than the reverse arrangement. Being able to choose lets you find that line for yourself.
Change your mind cheaply
Business name, playbook and knowledge base notes are workflow variables, so swapping the model is a setting rather than a rebuild.
Before you fork
Will a cheaper model still match the customer's language?
It is instructed to reply in whatever language the customer wrote in, and that is one of the clearer places where models differ in practice. If you take mail in more than one language, stage an email in each and read the drafts before going live. It costs a minute and tells you more than a benchmark would.
Run it with a different agent
Put Outlook Support Agent to work on OpenCode
Free to start. Guided setup, a test run against staged conversations, and it's live.