Microsoft Teams Support Agent with Codex

Most of what fills an internal support channel is a lookup somebody could do themselves if they knew which page to open. Codex is quick on that kind of well-scoped retrieval, and the reply is capped at a few sentences with the Notion link attached. A rep on a renewal call gets their answer while the call is still open.
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Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

Folder level permissions on the Standard plan

S

Sanne de Vries

Can a customer on Standard restrict one folder to a single department, or is that Enterprise only? I am on a renewal call in ten minutes and I do not want to promise the wrong thing.

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Microsoft Teams

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Notion

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Product context

    What you build, the internal names your colleagues use for its parts, and which Notion pages count as documentation rather than someone's notes. Put the links you want people sent to in here.

  4. Escalation rules

    The questions that are not the agent's to answer, and the named owner each one goes to. Cover outages, billing, security, and anything that ends up in front of a customer.

  5. Runs on Codex

    Preselected for this page — connect your Codex account during setup, or switch to NoClick's built-in models with one click.

  6. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why Codex for this agent

Answer before the call ends

Two minutes is the useful window for a question asked mid-negotiation. A fast harness on a short chain fits inside it.

Link, not just an answer

Every reply cites the page it came from, so the next person finds it without asking and the channel slowly teaches itself where things live.

Good to know

Before you fork

Can it file a ticket or commit to a date?

No, it has no ticket tool and is instructed never to promise a fix, a date or a roadmap slot, so naming the right owner is the most it can commit to. That is deliberate, because a commitment made in a channel gets quoted to a customer within the hour. Escalations happen in the thread, in public, with the question and what was already checked.

Other editions

Run it with a different agent

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Make it yours

Put Microsoft Teams Support Agent to work on Codex.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.