Microsoft Teams Support Agent with Hermes

The hardest question in an internal channel is the one sitting just outside the documentation, where a confident guess and a correct answer look identical for about a day. Hermes runs on Nous Research's open models, and the reasoning this template asks for is mostly that distinction. The pages it cites come from your Notion workspace either way.
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Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

Folder level permissions on the Standard plan

S

Sanne de Vries

Can a customer on Standard restrict one folder to a single department, or is that Enterprise only? I am on a renewal call in ten minutes and I do not want to promise the wrong thing.

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Microsoft Teams

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Notion

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Product context

    What you build, the internal names your colleagues use for its parts, and which Notion pages count as documentation rather than someone's notes. Put the links you want people sent to in here.

  4. Escalation rules

    The questions that are not the agent's to answer, and the named owner each one goes to. Cover outages, billing, security, and anything that ends up in front of a customer.

  5. Runs on Hermes

    Preselected for this page — connect your Hermes account during setup, or switch to NoClick's built-in models with one click.

  6. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why Hermes for this agent

Knows the edge of the docs

Deciding that the pages do not actually settle a question, and saying so in a single line, is worth more here than a fluent paragraph.

Marks unverified claims

When somebody is asking on behalf of a customer, the line between documented and undocumented has to be drawn explicitly so nothing unverified gets forwarded outside the company.

Good to know

Before you fork

Can I switch harness later without redoing this?

Yes, the product context, the escalation rules and the Notion connection live in the workflow rather than in the harness, so repointing the agent is a config change. That makes trying an open-model harness first a low-cost decision. Run the same staged questions afterwards and compare the replies side by side.

Other editions

Run it with a different agent

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Make it yours

Put Microsoft Teams Support Agent to work on Hermes.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.