Microsoft Teams Support Agent with OpenCode

Watching one busy channel is cheap and watching every channel in the company is not, which makes the model behind the harness a budget decision. OpenCode is model-agnostic, so you can cast a wide net on something modest and reserve a stronger model for the channel that faces customers. The Notion access and the Teams reply tool are identical either way.
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Free to start · guided setup · switch agents any time.

Live demo

Watch it work before it's live

Run a staged conversation — no account needed. The agent handles it for real while a simulated world answers its tool calls; nothing touches real accounts, and nothing is actually sent.

Folder level permissions on the Standard plan

S

Sanne de Vries

Can a customer on Standard restrict one folder to a single department, or is that Enterprise only? I am on a renewal call in ten minutes and I do not want to promise the wrong thing.

What you'll need

Set up in minutes

Using this template drops you into a guided setup. It asks exactly this, nothing else:

  1. Connect Microsoft Teams

    One sign-in. The agent acts through your account, scoped to what this template uses.

  2. Connect Notion

    One sign-in. The agent acts through your account, scoped to what this template uses.

  3. Product context

    What you build, the internal names your colleagues use for its parts, and which Notion pages count as documentation rather than someone's notes. Put the links you want people sent to in here.

  4. Escalation rules

    The questions that are not the agent's to answer, and the named owner each one goes to. Cover outages, billing, security, and anything that ends up in front of a customer.

  5. Runs on OpenCode

    Preselected for this page — connect your OpenCode account during setup, or switch to NoClick's built-in models with one click.

  6. Watch it handle a test run

    A staged conversation against a simulated world — then it’s live.

A considered pairing

Why OpenCode for this agent

Wide net, modest model

Being able to set the model is what turns watching six channels from an expense into a rounding error.

Open tooling, internal use

In an engineering org, an open harness answering the team's own questions is usually an easier conversation than a closed one.

Good to know

Before you fork

What happens when the docs do not settle the question?

One line saying so is the entire reply, and then it hands the question to whoever your escalation rules name. That behaviour is instructed rather than enforced, and a weaker model is likelier to reach for a plausible answer instead. Stage your roadmap question and confirm it declines before you widen the channels.

Other editions

Run it with a different agent

claude-codeClaude CodeOpenAICodexopenclawhermesMore OpenCode agents

Make it yours

Put Microsoft Teams Support Agent to work on OpenCode.

Free to start. Guided setup, a staged test run, and a workflow you can change at every step.